Terms & Conditions

1. Who we are

ShipLite is an Australian-based cross‑border logistics service for personal and small‑business shipments from Australia to the Philippines. References to “we”, “us” or “ShipLite” include our staff and authorised partners.

These Terms govern (a) your use of the website shiplite.au and (b) booking and carriage using our service.

2. Accepting these Terms

• By using the website or making a booking, you agree to these Terms (including policies we link to) and our Privacy Notice.
• If you use the service for someone else, you confirm you are authorised to bind them and you share responsibility for compliance.
• We may update these Terms. Continued use after posting changes means you accept the revised Terms.

3. Safety rules & declarations

• You must truthfully declare all contents and answer safety questions at booking and hand‑over. Misdeclaration can result in holds, removal, fines, disposal, or referral to authorities.
• Loose/spare batteries and power banks are not accepted. Consumer devices with installed lithium batteries may be accepted within airline limits. See Gadgets & Batteries Guide.
• Alcoholic beverages ≤ 24% ABV in retail bottles may be accepted subject to quantity and PH customs limits. Higher ABV is DG and not accepted on standard service. See Permitted & Prohibited.
• Security X‑ray/inspections may open, make safe, remove, delay, or return items without notice. You are liable for related costs.

4. Booking, hand‑over & eligibility

• Bookings are made via our app/portal. We may refuse or cancel any booking at our discretion (e.g., safety, compliance, overdue fees).
• Maximum actual weight per box is 33 kg. Items over this actual weight are not accepted. Volumetric weight has no upper limit but charges apply.
• Chargeable weight is the higher of actual or volumetric (L×W×H in cm ÷ 5000). From 30 kg and above, tiered/kg rates apply.
• Hand‑over requires ID and payment (or confirmed invoice terms). You authorise us to prepare airwaybills and export documentation as agent.

5. Fees, taxes & payment

• Prices exclude duties, taxes, excise, VAT, storage, remote‑area, re‑delivery, return‑to‑sender, or special handling unless stated otherwise.
• Customs, FDA‑DOH and other regulatory fees in the Philippines are payable by the consignee unless we agree in writing.
• We may correct under‑charges if dimensions/weight differ at screening. Non‑payment may result in holds, return, or disposal.
• Card/FX fees may apply. Invoices are due on receipt unless otherwise shown.

6. Transit, delivery & timeframes

• Transit times are estimates only and may be affected by screening, customs, weather, peak seasons, or force majeure.
• Delivery attempts follow local carrier rules. Unsuccessful delivery may incur storage, address‑correction, or re‑delivery fees.
• We may split or consolidate consignments to comply with limits or improve handling.

7. Prohibited & restricted items

You are responsible for ensuring your shipment complies with airline, airport, export, and import rules. Our Permitted & Prohibited Items page forms part of these Terms.

8. Loss, damage & claims

• No default insurance. Declared value is not insurance. Optional cover (if offered) must be purchased before uplift and is subject to policy terms.
• Visible damage/shortage must be noted at delivery and reported with photos within 7 days. Concealed loss/damage: report within 7 days of delivery. Loss in transit: report within 30 days of the last scan.
• Packaging must meet a “drop and stack” standard. Inadequate packaging, prohibited items, and misdeclaration void claims.
• Our maximum liability (to the extent permitted by law) is the lower of (i) fees you paid for the affected consignment or (ii) AUD 200 per box, unless Australian Consumer Law requires more.

Nothing in these Terms excludes, restricts or modifies rights that cannot be excluded under the Australian Consumer Law.

9. Returns, abandonment & disposal

• If customs or screening rejects contents, we will (where lawful) attempt return at your cost. If return is not possible, you authorise lawful disposal or destruction.
• Undeliverable freight, unpaid charges, or abandoned shipments may be sold, returned, or destroyed after reasonable notice to recover costs.

10. Website use

• Do not misuse the site (e.g., security testing, scraping beyond normal use, or harmful code). We may suspend or block access.
• Content is provided “as is”. We do not guarantee uninterrupted availability or error‑free operation.
• Links to third parties are for convenience only; we are not responsible for their content or policies.

11. Privacy & data

• We collect and use data to operate the service (e.g., contact details, shipment data, payment references). By using the service, you consent to this processing.
• We may share data with carriers, customs brokers, regulators, and service providers to fulfil your shipment.
• Marketing emails are opt‑in and you can unsubscribe at any time.

12. Suspension & termination

We may suspend or terminate access or services for breaches (including abusive behaviour, fraud, chargebacks, misdeclaration, or safety risks).

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non‑exclusive jurisdiction of its courts.

14. Changes & contact

We may update these Terms from time to time. For questions: hello@shiplite.au.

1. Sino kami

Ang ShipLite ay serbisyong pang‑logistics mula Australia papuntang Pilipinas para sa personal at small‑business na padala. Ang salitang “kami” ay tumutukoy sa ShipLite, kawani, at awtorisadong katuwang.

Saklaw ng Terms na ito ang paggamit mo ng website na shiplite.au at ang pag‑book at pagpapadala sa aming serbisyo.

2. Pagtanggap sa Terms

• Sa paggamit ng website o pag‑book, sumasang‑ayon ka sa Terms (kasama ang mga patakarang naka‑link) at sa aming Privacy Notice.
• Kung gagamit ka para sa ibang tao, kinukumpirma mong may awtoridad ka at kapwa kayo mananagot sa pagsunod.
• Maaari naming baguhin ang Terms. Ang patuloy na paggamit pagkatapos mailathala ang pagbabago ay nangangahulugang tinatanggap mo ito.

3. Safety rules & deklarasyon

• Kailangang tapat ang deklarasyon ng laman at pagsagot sa safety questions sa pag‑book at hand‑over. Ang maling deklarasyon ay maaaring magdulot ng hold, tanggal, multa, disposal, o pagsangguni sa awtoridad.
• Bawal ang hiwalay na baterya at power bank. Puwede ang devices na may nakainstall na lithium battery kung pasok sa airline limits. Tingnan ang Gadgets & Batteries Guide.
• Puwedeng tanggapin ang alak na ≤ 24% ABV sa retail bottles depende sa dami at PH customs limits. Mas mataas na ABV ay DG at hindi tinatanggap sa standard service. Tingnan ang Permitted & Prohibited.
• Maaaring buksan, i‑make safe, alisin, i‑delay o i‑return ang item sa screening nang walang abiso. Sagot mo ang kaukulang gastos.

4. Booking, hand‑over & eligibility

• Gumamit ng app/portal para mag‑book. Maaari naming tanggihan o kanselahin ang booking (hal. safety, compliance, overdue fees).
• Pinakamataas na actual weight kada kahon: 33 kg. Hindi tinatanggap ang higit dito. Walang limit sa volumetric ngunit may singil ayon sa patakaran.
• Ang chargeable weight ay mas mataas sa actual o volumetric (L×W×H sa cm ÷ 5000). Mula 30 kg pataas, naaangkop ang tiered/kg rates.
• Kailangang may ID at bayad sa hand‑over (o kumpirmadong invoice). Ina‑authorise mo kaming kumilos bilang ahente para sa airwaybill at export docs.

5. Bayarin, buwis & bayad

• Ang presyo ay hindi kasama ang duties, taxes, excise, VAT, storage, remote‑area, re‑delivery, return‑to‑sender, o special handling maliban kung nakasaad.
• Ang customs/FDA‑DOH at iba pang bayarin sa Pilipinas ay sagot ng consignee maliban kung may kasulatan.
• Maaari naming iwasto ang under‑charge kung iba ang sukat/bigat sa screening. Kapag hindi nabayaran, maaaring i‑hold, i‑return, o i‑dispose ang item.
• Maaaring may card/FX fees. Agad na dapat bayaran ang invoice maliban kung may ibang petsa.

6. Transit, delivery & oras

• Estimates lamang ang transit time at puwedeng maapektuhan ng screening, customs, panahon, peak season, o force majeure.
• Ang delivery attempts ay ayon sa local carrier rules. Maaaring magkaroon ng storage/address‑correction/re‑delivery fees.
• Maaari naming hatiin o pagsamahin ang consignments para sumunod sa limits o mapabuti ang handling.

7. Bawal at may limitasyon

Tungkulin mong tiyaking sumusunod ang shipment sa airline, airport, export at import rules. Bahagi ng Terms ang aming Permitted & Prohibited Items.

8. Loss, damage & claims

• Walang default insurance. Ang declared value ay hindi insurance. Ang optional cover (kung inaalok) ay dapat bilhin bago ang uplift at saklaw ng policy terms.
• I‑report ang visible damage/shortage sa delivery at sa loob ng 7 araw kasama ang photos. Concealed loss/damage: sa loob ng 7 araw mula delivery. Loss in transit: sa loob ng 30 araw mula huling scan.
• Dapat “drop and stack” standard ang packaging. Walang claim kung kulang ang packaging, may bawal na items, o may misdeclaration.
• Pinakamataas na liability (kung pinahihintulutan ng batas) ay ang mas mababa sa (i) bayad sa apektadong consignment o (ii) AUD 200 bawat kahon, maliban kung iba ang itinatadhana ng Australian Consumer Law.

Hindi inaalis ng Terms ang mga karapatang hindi maaaring alisin sa ilalim ng Australian Consumer Law.

9. Returns, abandonment & disposal

• Kung tanggihan ng customs o screening, susubukan naming i‑return (kung pinapahintulutan) sa iyong gastos; kung hindi maaari, ina‑authorise mo ang lawful disposal/destruction.
• Ang hindi maihatid, hindi nabayaran, o inabandonang shipments ay maaaring ibenta, i‑return o sirain matapos ang makatuwirang abiso upang mabawi ang gastos.

10. Website use

• Bawal ang maling paggamit (hal. security testing, labis na scraping, o harmful code). Maaari naming i‑suspend o i‑block ang access.
• Ang content ay “as is”. Walang garantiya sa walang‑patid na availability o error‑free operation.
• Ang links sa third parties ay para lamang sa kaginhawaan; wala kaming pananagutan sa kanilang content o policies.

11. Privacy & data

• Kumokolekta kami ng data para mapatakbo ang serbisyo (contact, shipment data, payment refs). Sa paggamit, pumapayag ka sa processing na ito.
• Maaaring i‑share ang data sa carriers, customs brokers, regulators, at service providers para matupad ang shipment.
• Ang marketing emails ay opt‑in at puwedeng mag‑unsubscribe anumang oras.

12. Suspension & termination

Maaari naming i‑suspend o wakasan ang access/serbisyo kung may paglabag (hal. abusive behaviour, fraud, chargeback, misdeclaration, o safety risk).

13. Governing law

Pinamamahalaan ng batas ng New South Wales, Australia ang Terms na ito. Sumasang‑ayon ka sa non‑exclusive jurisdiction ng mga hukuman nito.

14. Pagbabago & contact

Maaari naming i‑update ang Terms. Tanong? hello@shiplite.au.