Privacy Policy

1. Introduction

At ShipLite, we care about your privacy and only collect what we need to serve you better. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services to send packages from Australia to the Philippines.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. What We Collect

We collect the following types of information to provide and improve our shipping services:

• Personal Information: Full name, email address, phone number
• Shipping Details: Sender and recipient addresses, package contents and value
• Account Information: Login credentials (if you create an account)
• Booking History: Records of your past shipments and transactions
• Payment Information: Payment method details (we do not store complete credit card information)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your shipments from pickup to delivery
• To communicate with you about your shipments, including status updates and delivery notifications
• To provide customer support and respond to your inquiries
• To improve our services and website experience
• To send you important service announcements and updates
• To prevent fraud and ensure compliance with applicable laws and regulations
• To send promotional communications about new services or special offers (you can opt out of these at any time)

4. Who We Share It With

We only share your information with trusted partners who help us deliver our services:

• Logistics Partners and Couriers: To facilitate the pickup, transport, and delivery of your packages
• Customs and Border Authorities: As required by law for international shipping
• Payment Processors: To process your payments securely
• Service Providers: Who help us operate our website and services (e.g., cloud storage providers)

We do not sell your personal information to third parties. Any third parties who receive your data are required to maintain the confidentiality and security of your information.

5. How We Protect Your Data

We take the security of your personal information seriously and implement appropriate measures to protect it:

• Encryption of sensitive data in transit and at rest
• Secure servers with regular security updates
• Strict internal access controls and authentication procedures
• Regular security assessments and testing
• Employee training on data protection and privacy practices

While we implement these safeguards, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. User Rights

You have certain rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal requirements)
• The right to opt out of marketing communications
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact our support team using the contact information below.

7. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us:

• Email: support@shiplite.com.au
• Phone: +61 XXX XXX XXX
• Address: ShipLite Headquarters, Sydney, Australia

8. Updates

This policy may change as we grow. We'll notify you here if we do. We recommend checking this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.